Head Teller Certification Session I 03/05/19

Head Teller Certification Session I 03/05/19
Are you looking to increase your knowledge and skills to better serve your customers and your bank? Maintaining a clear competitive advantage is a prerequisite for success in today’s changing economy. Gain the knowledge and industry insight needed to succeed.
Session I Topics
• The branch of the future – will tellers go away?
• Boosting the level of customer satisfaction and loyalty
• Getting your staff to listen
• Defining outstanding performance for your staff
• Coaching to improve and enhance performance
• Using performance appraisal as a coaching tool
• Progressive discipline process
3/5/2019 9:00 AM - 4:00 PM
MBA Education Center 507 South Grand Ave Lansing, MI 48933 UNITED STATES

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